Non-life Insurance Adjudication Division

5 x Adjudicator (Ref no NLA6)

Full-time position

Reporting to: Non-life Insurance Senior Adjudicator

Requirements

·  NQF 7: Diploma or Advanced Certificate

·  3 - 5 years related professional experience

·  0 – 2 years managerial experience

·  In-depth knowledge of Non-life insurance environment

·  Governance, Legal / Best Practice Compliance

·  Mentoring and Coaching skills

·  Emotional Intelligence

·  Stakeholder Relationship Management

·  Time Management

· NFO Values Driven

Main Focus Areas

·  Ensure effective implementation and the successful execution of Non-Life Insurance Adjudication Operational Performance Targets as approved by the Board.

·  Monitor, manage, and improve where necessary, the operational performance of the Non-Life Insurance Case administrators and Legal Interns.

·  Ensure responsible management of information management in line with regulatory and policy requirements and ensure prompt reporting of POPIA breaches.

·  Maintain a healthy organisational culture and support change management initiatives.

·  Coaching and provision of guidance to Case administrators and legal interns

·  Engage with the Non-Life Insurance financial institutions, as required.

·  Expedite the resolution of matters by effectively communicating with relevant parties.

·  Ensure the Non-life Insurance Senior Adjudicator is aware, where appropriate, of the views of the workforce on issues of relevance to the business.

·  Effective use of and compliance to NFO adjudication processes and quality standards for dispute resolution in Non-Life Insurance SCH Department.

·  Monitor customer service levels and address issues to improve service levels.

·  Track completion of complaint applications to SCH administrators within agreed timeframe.

·  Effectively address cases fee reversal requests within the agreed timeframes.

·  Identifying and delivering initiatives which will improve the performance of the Non-Life Insurance division as part of the NFO team

·  Participating in the development of operational changes such as processes and quality standards

Closing date: 2 February 2024 @ 17:00

 

Credit Adjudication Division

Adjudicator (Ref no CA5)

Full-time position

Reporting to: Credit Senior Adjudicator

Requirements

·  NQF 7: Diploma or Advanced Certificate

·  3 - 5 years related professional experience

·  0 - 2 years managerial experience

·  Admitted Attorney

·  In-depth knowledge of Credit environment

·  Governance, Legal / Best Practice Compliance

·  Mentoring and Coaching skills

·  Emotional Intelligence

·  Stakeholder Relationship Management

·  Time Management

· NFO Values Driven

Main Focus Areas

·  Ensure effective implementation and the successful execution of Credit Adjudication Operational Performance Targets as approved by the Board.

·  Ensure responsible management of information management in line with regulatory and policy requirements and ensure prompt reporting of POPIA breaches.

·  Engaging with the credit financial institutions, as required.

·  Expedite the resolution of matters by effectively communicating with relevant parties.

·  Ensure the Credit Senior Adjudicator is aware, where appropriate, of the views of the workforce on issues of relevance to the business.

·  Expedite the resolution of matters by effectively communicating with relevant parties.

·  Effective use of and compliance to NFO adjudication processes and quality standards for complex dispute resolution in Credit Adjudication Division.

·  Monitor customer service levels and address issues to improve service levels.

·  Track completion of credit information matters by credit case administrators within agreed timeframe

·  Ensure adherence to own performance targets set for the open file count, turnaround times and for administration and adjudication, number of monthly file closures (diary/workbench, workflow notifications).

·  Effectively address case closure correspondence within the agreed timeframes

·  Identifying and delivering initiatives which will improve the performance of the Credit Adjudication Division as part of the NFO team

·  Participating in the development of operational changes such as processes and quality standards.

Closing date: 2 February 2024 @ 17:00

 

Life Insurance Adjudication Division

 Senior Adjudicator (Ref no LA5)

Full-time position

Reporting to: Life Insurance Manager Adjudication

Requirements

·  NQF 7: Relevant Honours Degree or Postgraduate Diploma

·  5 - 10 years related professional experience

·  0 – 2 years managerial experience

·  Admitted Attorney

·  In-depth knowledge of Life insurance environment

·  Governance, Legal / Best Practice Compliance

·  Emotional Intelligence

·  Stakeholder Relationship Management

·  Time Management

· NFO Values Driven

Main Focus Areas

·  Ensure effective implementation and the successful execution of Life Insurance Adjudication Operational Performance Targets as approved by the Board.

·  Monitor, manage, and improve where necessary, the operational performance of the Life Insurance Adjudicators.

·  Ensure responsible management of information management in line with regulatory and policy requirements and ensure prompt reporting of POPIA breaches.

·  Maintain a healthy organisational culture and support change management initiatives.

·  Coaching and provision of guidance to the Life Adjudicators.

·  Engage with the Life Insurance financial institutions, as required.

·  Expedite the resolution of matters by effectively communicating with relevant parties.

·  Ensure the Life Insurance Senior Adjudicator is aware, where appropriate, of the views of the workforce on issues of relevance to the business.

·  Effective use of and compliance to NFO adjudication processes and quality standards for dispute resolution in Life Insurance Department.

·  Monitor customer service levels and address issues to improve service levels.

·  Effectively address cases fee reversal requests within the agreed timeframes.

·  Identifying and delivering initiatives which will improve the performance of the Life Insurance division as part of the NFO team

·  Participating in the development of operational changes such as processes and quality standards

Closing date:  2 February 2024 @ 17:00

 

Applicants are requested to submit a cover letter indicating the reference number and position applied for together with a comprehensive CV to [email protected] NO certificates are required.