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Alternatively you can also email us at info@osti.co.za and we'll gladly post you a copy.
Please note: This brochure is available in English and Zulu
Alternatively you can also email us at info@osti.co.za and we'll gladly post you a copy.
Please note: This brochure is available in English and Zulu
Please download the OSTI Press Release regarding the COVID-19 Pandemic below.
The insurance industry will have a single Ombudsman from 1 January 2020. He is retired Judge, Mr Justice Ron McLaren who brings with him a wealth of judicial experience and knowledge in dealing with and resolving insurance disputes.
Download the full press release below.
Listen to senior assistant ombudsman Darpana Harkison discuss why material misrepresentation and non-disclosure is a problem for insurers, and why you should always be completely honest with an insurer.
Senior assistant ombudsman Peter Nkhuna reminds consumers to always be honest when lodging a claim from their vehicle insurer. He references a case where an insurer discovered a claimant lied about who was driving her car at the time it crashed into a tree. https://omny.fm/shows/capetalk-evenings/insurance-social-media
Insurance policies are underwritten in utmost good faith. Yet material misrepresentation at sales stage remains a growing problem. Listen to senior assistant ombudsman Darpana Harkison and Power FM’s Aldrin Sampear discuss the importance of full disclosure. https://omny.fm/shows/powertalk-archive/consumers-must-ask-for-clarity-before-purchasing-a
Unsure what ‘material misrepresentation’ in insurance contracts refers to, or how it could affect you when you lodge a claim? Listen to Senior Assistant Ombudsman, Darpana Harkison’s conversation with SAfm’s Jon Girecke on The Weekend View here: http://iono.fm/e/750867
When it comes to insurance, to overshare is the safest bet. Read why here: https://www.iol.co.za/personal-finance/insurance/tell-it-like-it-is-or-your-claim-will-be-rejected-33116874
Your claim may be rejected on the basis that you did not enter into the insurance contract in good faith or were not honest at claims stage. Read more here: https://www.fanews.co.za/article/talked-about-features/25/featured-story/1145/the-devils-in-the-detail/27492
Did you know if you misled your insurer when you took out your short-term insurance policy, your insurer can cancel your policy and claim back all claims paid out to you? Find out more here: https://www.businesslive.co.za/bt/money/2019-09-29-giving-your-insurer---false-info--is-sure-to-come-back-and-bite-you/
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Kieno talks to Ombudsman Deanne Wood about the release of the Ombudsman for Short-Term Insurance (OSTI) annual operations report and looks at how successful complainants were in the claims.
If you missed it you can listen to it here: http://www.capetalk.co.za/podcasts/140/the-kieno-kammies-show/212684/ombudsman-for-short-term-insurance-releases-annual-report
On 9 April 2019, Komotso Molepe, Assistant Ombudsman at OSTI, was interviewed on Selo sa Basadie on Motsweding FM to discuss short-term insurance contracts. The interview conducted in Setswana.
If you missed it you can listen to it here: https://iono.fm/e/674775
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The Board of the Ombudsman for Short-Term Insurance announces the appointment of the new Ombudsman
The Board of The Ombudsman for Short-Term Insurance announced today that Dennis Jooste will be leaving the organisation when his term of office expires at the end of February 2016.
The Board of The Ombudsman for Short-Term Insurance announced today that Dennis Jooste will be leaving the organisation when his term of office expires at the end of February 2016.
Driving your parents motor vehicle without permission may have more serious consequences than just being reprimanded
Media Release - Annual Report Launch 2014
Media Release - Cell Phone Insurance: Make an informed decision when taking out cover for your cell phone
Media Release - Proving ownership of household items when claiming from your insurer is not as easy as it may seems
Media Release - Buying a mechanical warranty policy does not necessarily buy you peace of mind. Consumers must take the trouble to understand clearly what the policy covers.
Media Release - Ombudsman for Short-Term Insurance resolves complaints worth R119m in consumers’ favour during 2013
Press Release 5 November 2013 - The Appeal Mechanism
Each matter is dealt with on its own merits and no precedent is created by the findings in these matters. The case-studies are intended to provide guidance and insight into the manner in which this office deals with complaints.
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