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"To resolve your short-term insurance complaints fairly, efficiently and impartially"

Consumer tip of the month

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OTHER: When you acquire a new cell phone, remember to update your policy with the new handset’s details. The old handset will remain on cover and you will not automatically enjoy cover on the new one.


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More tips

Ombudsman News

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Media Release 6 Nov 2014

Media Release - Buying a mechanical warranty policy does not necessarily buy you peace of mind. Consumers must take the trouble to understand clearly what the policy covers.

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Media Release - 22 07 2014

Media Release - Ombudsman for Short-Term Insurance resolves complaints worth R119m in consumers’ favour during 2013

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Press Release 05 November 2013

Press Release 5 November 2013 - The Appeal Mechanism